Refund Policy – NovaTrade USA
At NovaTrade USA, your satisfaction is our priority. Please review our refund policy below:
1. Refund Eligibility
We accept refund requests only if:
- Unopened products → eligible for full refund within 14 days.
- Opened products → eligible for partial refund or store credit (except perishable goods like food items).
- Customer pays return shipping unless the product is defective.
2. Items Not Eligible for Refund
- Sale or clearance items.
- Items damaged due to misuse or improper handling.
3. How to Request a Refund
- Contact us at support@novatradeusa.com with your order number, photos of the issue, and a brief description.
- We will respond within 2 business days to confirm next steps.
- If approved, we’ll provide return instructions.
4. Refund Process
- After receiving and inspecting the returned item, we’ll process your refund within 5–10 business days.
- Refunds are issued via the original payment method.
- Shipping fees are non-refundable, unless the return is due to our error.
5. Exchanges
If you’d prefer a different item, please contact us to check availability. We’re happy to assist with a replacement.
6. Contact Us
For questions or assistance, contact us at:
- Email: support@novatradeusa.com
- Phone: +1- 513-572-8851
- Address: 4524 Lakes Edge Dr West Chester Oh 45069
- Or through our website’s Contact Us page